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Knowledge Management ISBN: 1-84112-243-2 Buy this book on Amazon.com. Knowledge Management brings to mind many things to many people. But in a business setting, a practical deifinition prevails. the basic definition of knowledge mamangement is discussed, as well as those concepts critical to its effective deployment. Knowledge Management Fast track route to leveraging the intellectual capital in your organziation Covers the key areas of knowledge management, from identifying knowledge in an organization and knowledge-based incentive plans to promoting and facilitating knowledge sharing and innovation and knowledge-based strategies. Examples and lessons from some of the world's most successful businesses, including Shell Oil , British Aerospace, Dow Chemical and the World Bank, and ideas from the smartest thinkers, including Peter Drucker, Michael Polanyi and Ikujiro Nonaka. Includes a glossary of key concepts and a comprehensive resources guide. Praise for Knowledge Management KM FOR THE EXECUTIVE ON THE GO Carl Frappaolo tackles teaching execs the KM basics In the ongoing attempt to catch the attention of executives, Capstone Publishing (a Wiley division) has created a series of works they call ExpressExec. ExpressExec is 3 million words broken down into ten modules which are then broken down into ten titles. Carl Frappaolo's latest book is called Knowledge Management and is the 5th title of the 7th module (Organizations 07.05). It doesn't get much clearer than this. For those of us in the know, this is a good refresher. For those who just don't have the time to stay abreast of all the new KM developments, this book is a great way to find out what KM is all about -- and what it is not. Either way, the book itself is an essential for the KM reference shelf. Right off the bat, the book cover tells you exactly what's in store for you, with four bulleted points: Fast track route to leveraging the intellectual capital in your organization Covers key areas of KM (incentives, strategies, sharing and innovation) Lessons learned from successful global organizations Glossary of key concepts and a comprehensive resource guide Carl takes nothing for granted. He starts with an introduction to how KM got going, and then launches into the basic question, "What is KM?" where he nails the issue: "The primary challenge when facing explicit knowledge is to manage its volume, ensure its relevance and quality, and make it easily accessible -- in a phrase, handling infoglut." (Ch. 2, p. 10-11) Hey, Carl, that's what librarians do! (Sorry, couldn't resist, I am feverish.) Chapter 4 deals with the "E-Dimension of KM" a topic very close to my heart. Carl lists different tools that are used by KMers in their everyday work lives, whether execs know about these tools or not: "In support of the need for personal communication, intranets, instant messaging, e-mail and groupware applications can serve as meeting-places for establishing contact between knowledge seekers and knowledge providers." (p. 33) This is an excellent way to clue execs in to some of the communication devices that are available. Sometimes, face-to-face is just not possible or practical, and it is essential to know what the alternatives are and which ones are widely used within one's own organization. The book has seven chapters that delve into concept and practice, and three chapters of concept definitions, who the leading thinkers are, resources and an ambitiously titled last chapter, "Ten Steps to Making KM Work." If nothing else, this book hands you a glossary of the language of KM. You will be conversant in the stuff by the time you finish, even if you're just reading the glossary part. You will be able to shoot the lingo back and forth with the best of KMers. The section on KM resources and leading thinkers is also valuable in that it shows that KM is not just some fad and that it is not going away any time soon.

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