The latest Delphi Curve positions a new category of Real-time Desktop Guidance vendors.

The knowledge worker's digital desktop is becoming increasingly crowded and complex making it nearly impossible to quickly navigate myriad applications and information sources. At a time when customers want quick answers and markets are moving faster and faster a new category of software promises dramatic costs reductions with minimal new technology.

Delphi's most recent research shows that job growth may still me 6-12 months away.

The notion of a jobless recovery has become a standard part of most discussions about the state of the economy. Download Delphi's latest research, which looks at the opinions of more than 1000 knowledge professionals on the current state of knowledge work.

The last two centuries saw the great democratization of learning across the globe. Education went from being a privilege to aright in most of the industrialized world. Yet the very thing that has allowed primary and secondary education to flourish in this time is also likely to be its greatest liability as we move into the next 100 years. Education, like so much of our story about the evolution of the organization, has been cast in the image of the factory. It has become a mass production engine of in-the-box learning. But in-the-box learning is the last thing that children thrust into a world of ever-increasing uncertainty need.

Small Business is the economic backbone of the economy, yet the recent economic crisis has shifted our perspective to large corporates. How important are small and medium sized businesses to the economy and what has been done to support them as we right the economy? You'll be surprised at these observations and insights.

Delphi's latest research on the perspectives and outlook for the economy and the prospects for a recovery. This research summarizes an extensive survey undertaken by Delphi Group and Transformation and Innovation.

The first of a multipart report that we will be issuing over the next few months. This multipart white paper reviews insights from a Q1 2006 study and some of the highlights of specific questions asked in that survey.<P>Excerpt: The Process of Innovation<P>Imagine the simplest product possible, something that has only a single ingredient, ideally a pure commodity, abundantly available, utterly bland and indistinguishable in its appearance, form, and taste. To make this even more interesting, imagine that this product can also be obtained for free. What latitude could there possibly be to innovate with that sort of a product? It’s hard to imagine a bigger challenge. Yet our lack of imagination here is only a testament to our lack of creativity in how well we can innovate the process of innovation itself.

This report explores a new key practice for the enterprise: Dynamic Information Access Control. There is great risk in assuming that content is in any deep sense “secured” simply because an Enterprise Content Management (ECM) solution is in place. It is no longer reasonable to expect workers to be the watchful eye and only enforcement point in ensuring that information that should be private and/or protected remains in a secured state – between accidental content exposure and purposeful content leakage (eg. Selling credit reporting information to collections agencies). The problem of 'who is watching the watchers' is one of many problems with pushing this responsibility down to individual workers. Scalability, simple awareness, and enforceability of security policies are just not reliable through a purely human effort.

A Collection of Articles Focused on Innovation: In this issue of the Delphi Report we will look at the tools, infrastructure, process, and social elements of innovation. From the rise of a new generation of innovators to new technologies that allow us to quickly adapt our businesses for sudden opportunities and threats, innovation is becoming a hallmark of a new age of uncertainty and spontaneity.

Simply put, a Service-Oriented Architecture (SOA) is an approach to building information systems that provide nearly instantaneous responsiveness to changing market conditions - closing the gap between threat and opportunity. It is only recently that platforms, network interoperability, and standardization have evolved to a point where they can support the vision of these sorts of distributed, component-based applications. But, perhaps more to the point, the current economic climate has forced a crisis of integration upon every organization. There is a tremendous flight to integrated solutions which can provide liquidity in the information and process assets organizations are creating.

The BPM 2005 Market Milestone Report contains 100 pages of Delphi Group’s most current and up-to-date market surveys on BPM. Included is end-user research and market trends, based on a survey of 900 users and evaluators, as well as primary research performed over 2004 and 2005. Also presented are over a dozen detailed analysis of leading software solutions and customer case studies (with approximately 12 pages of analysis dedicated for each solution examined).

A Collecton of Articles Focused on the 'Multiplication Effect': In this issue of the Delphi Report we look at many business and technology factors that are involved in creating a 'multiplication effect' - such as Taxonomy/Classification, Smartsourcing, Business Service Providers (BSPs), Business Process Orchestration (BPO), Digital Rights Management (DRM), Utility and On Demand Computing, xEnterprise, Social Networks and Open Source. These are opportunities to apply sound business methods, concepts, frameworks and technologies to the complex problems we face in today's high-tech world.

Our objective in this white paper is to frame this challenge and to describe how smartsourcing can take organizations beyond outsourcing to decrease obvious costs and substantially increase business process excellence and innovation through a collaborative partnership -- a partnership that responds rapidly to evolving corporate objectives and changes in economic, political,and competitive environments.

This White Paper provides Insight into Best Practices to manual and automated approaches to that leverage Taxonomy and Classification as part of an overall Information Architecture for the Enterprise.

This report is based on a combination of a recent Delphi survey and additional analysis by Delphi Group's research team. Today's IT challenges are defined as much by what is in place already as by what might be missing. We have lived through the era of "killer apps" and spent the last two decades building islands of automation with packaged software. But the legacy left by these systems is an integration problem that today consumes the lion's share of most IT budgets.

There is a clear and sudden shift in attitudes towards software standards.The climate of economic constraint and risk aversion along with the mandate to integrate systems on both sides of the firewall has created a sea change in the sense of imperative to adopt software standards. In this climate standards create liquidity -- the ability to leverage IT investment in unforseen ways.In this groundbreaking study, Delphi gathered the responses of morethan 800 end users, software vendors, and service providers to identify the current attitudes and expectations for software standards.The results portray a shifting landscape where standards will provide the foundation for long term advances in the way software is built, bought and deployed.

The xEnterprise is not the result of a steady methodical evolutionary path as depicted in many hierarchical, building block views of business and IT architecture. Rather it is a loosely coupled confluence of increasingly granular pieces of virtualized applications, business rules, process and infrastructure, held together only by the gravity of business specific tasks.

The most passionate supporters of Web services have proclaimed it as “bigger than the Internet” as well as the answer to every CIO’s prayers and the one technology to finally bridge the gap between IT and business. Others have taken a more pragmatic view, casting Web services as over-hyped, overblown, and perhaps just one more excuse to sell new software. The truth is that both may be right. Web services offer nearly limitless potential to change the way software is deployed and managed, yet the near-term reality will undoubtedly fail to meet the lofty expectations set by its most feverent proponents.

Over 750 years ago on the plains of Runnymede, King John was served papers containing a list of demands to be recognized and confirmed by his royal seal. The vestiges of royalty that survived are in large part due to King John’s acquiescence to those demands and the principle of democratization. It was perfect irony that to survive, the monarchy had to open the door to its ultimate demise.

The Grid Computing paradigm, the first “killer app” to finally obsolesce the desktop PC as we know it today, will arrive through the ability to access a world wide network of computing power from virtual any device, including handheld devices and embedded computers. The first commercial opportunities for Grid Computing will be a reality by next year, unleashing a new wave of wealth and innovation that will ultimately eclipse anything seen in the last decade.

Taxonomy software can reduce our reaction time to make informed and timely business decisions based on knowledge and information contained within the unstructured data of an organization's digital documents. This software helps us form ideas from information we didn't know we had while revealing relationships and correlations that were submerged or lost in the depths of the ocean of information overload.

Part 2 of the In Process: The Changing Role of Business Process Management in Today's Economy. Delphi ’s Market Milestone Reports combine research conducted with both technology vendors and end-users.The resulting report is a comprehensive view of technology sectors,including spending habits,growth areas,customer needs, and vendor solutions.

PART 1 of a two part white paper: Part 1 describes the evolution of Business Process Management (BPM) and explains its resurgence as a tool for coping with the uncertainty and economic pressure of the day. Covers concepts such as, Business Operating Systems, Web services, and Business Service Providers.

This white paper focuses on the emergence of third generation (3G) BPM and the five rules that can be used to identify the capabilities of 3G BPM. An assessment of how the Nobilis product offering measures up to five rules of 3G BPM is also provided.

Two hundred years in the making, Industrialism has been turned on its ear. Concepts that were central to the formation of organizations, employment, and work itself are being challenged by the velocity of today's economy making posible unparalleled advances in our ability to innovate, compete and connect with partners, employees and customers. Similarly, education, based on industrial age precepts, is also changing radically in the Information/Internet Age.

The corporate portal is not a thing,but an application of a broad set of technologies following a very customized information design.These application combine to provide a unique company window into all the streams of information that employees need,delivered via the familiar browser interface. There are many challenges in providing knowledge workers with a personal ized,single-point-of-access desktop that integrates both existing corporate information systems and external information sources.The complexity of these challenges requires a substantial set of architectural elements and components.

ebizChronicle.com

The advent of e has turned virtually every aspect of our professional lives on its ear. The online interconnected environment that is the World Wide Web and brethren intranets has allowed us to redefine the way we communicate with peers, partners, suppliers and customers, and subsequently the processes that exist amongst this extended value chain.

It seems as though overnight "e" has become the prefix for nearly half the words in the English vocabulary and its definition the necessary prelude to every new business plan. So what is all the hype about? What is the e-conomy, e-business, the e-market - e-everything?

The word "portal" has become the term du jour in circles from Silicon Valley to Wall Street and beyond. Virtually everyone now using Internet technologies inside or outside the firewall integrates portal visits long or short into their online experience- but why has the concept of a portal become so fascinating to those charged with charting the future information strategy for the internetworked corporation? A look at the warp-speed developments on the public Internet portals offers a set of clues to the beginnings of a radically new phase of computing which will literally transform organizations’ use of information in the early years of the coming century.

By Carl Frappaolo

Forbes Magazine, April 20, 1998

As corporations increasingly value intangible over tangible assets, or knowledge over inventory, the definition of success has shifted. The Delphi Group convened a panel of knowledge management practitioners to discuss the dynamics influencing this knowledge-based economy. Participants on the panel, moderated by Carl Frappaolo, cofounder of The Delphi Group, included Scott Cooper, general manager of Imaging and Document Mangement Products at Lotus Corporation, Ed NcNierney, the chief technology officer of Eastman Software, and Jordan Libit, vice president, FileNet Corporation. This Whitepaper summarizes their discussions on what it takes to be successful in bringing knowledge management to the enterprise.

by Thomas M. Koulopoulos

Business Week

Why is it that some companies react to change quickly and innovatively, while others are rendered helpless? Koulopoulos shares insights from his research into companies demonstrating Corporate Instinct.

Why is it that some companies are able to unlearn as quickly as they relearn, pushing aside their own best ideas for new ones that meet the rapidly changing markets they inhabit, while extinction claims their competitors? Koulopoulos' research uncovered four definitive attributes at play which determine the uniqueness and longevity of an organization.

In Creating Corporate Instinct, he identifies specific attributes, tools and technologies, skills and methods that enhance Corporate Instinct.

Written by Carl Frappaolo, Executive Vice President, Delphi Group and Keith T. Davidson, Ph.D., EDPP, Executive Director, Xplor International Forbes ASAP.

Before you 'deploy' the document, you must first understand it. Where once we could say with confidence that documents included bank statements and phone books, menus and magazine, now we must expand the definition to include items we can no longer hold in our hands.

The document is undergoing a major evolution that is shaking up our businesses and reforming them into different entities. Whether the power of the document is used to advance the enterprise or destroy it is up to you. Technology has endowed the document with qualities and capabilities that take them far beyond repositories of fact. But most organizations use only a faction of the inherent power of this valuable resource.

This Whitepaper looks at how a number of organizations are using electronic documents as strategic tools, to attact customers and improve customer service, and to uncover expanded opportunities.

Information Week

"The document will become the office paradigm into which everything else must fit."

The document has become a live entity with an active responsibility to the organization, in many ways equal to that of an employee. Documents are no longer viewed as peripheral to the business process,but have come to embody the process itself.

This Whitepaper incorporates commentary from a roundtable discussion hosted by Delphi Consulting Group and Information Week on June 24, 1994. Participants included panel moderator Carl Frappaolo, executive vice president, Delphi; Johnathan L. Prial, Manager, Document Management Solutions, IBM; Karan Eriksson, President, InText Systems; Glenn Magnell, Vice President & General Manager, Digital Products Group , Minolta Corporation; Philippe Courtot, CEO, Verity, Inc.; Tom Dwyer, General Manager Workflow, XSoft; and Robin Nelson, InformationWeek. This special report is based on the group's discussion and includes a glossary of electronic document concepts.