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Knowledge Management Institute
About The Institute
Beyond all of the technology-driven hype of the past two decades lies
the greatest untapped resource of your organization - Knowledge. This
institute provides you with the definitive education on Knowledge
Management. Learn how to leverage Knowledge Management to establish
a new level of competitive advantage in an era marked by increased global
competition, increased product commoditization, free agents, high turnover
and heightened communication.
This three-day institute will explore the cultural infrastructures,
procedural rules, business models, technology tools, and techniques
that leading-edge companies are using to create adaptive, knowledge-based
organizations.
Who Should Attend
- IS or business professionals tasked with leading a knowledge
management initiative
- Managers and executives who need to understand the competitive
advantages offered by Knowledge Management
- Software evaluation team members who must understand Knowledge
Management technologies and commercially available products
- Executives developing strategic plans for their organization's
Knowledge Management infrastructure
Who Has Attended
The Knowledge Management Onsite Seminar attracts attendees from a
wide range of vertical industries including manufacturing, insurance,
consulting, pharmaceuticals, engineering, education, IT hardware,
software, federal, provincial and local government, and services companies.
It draws attendees with such diverse titles as Technical Architect,
Managing Director, Chief Financial Officer, Knowledge Manager, Senior
Vice President, Accounting Manager, Director of Intellectual Capital,
Customer Service Specialist, and Business Analyst.
What You Will Learn
Course Outline – Part 1
- Key Concepts and Frameworks for Knowledge Management
- Differentiating Knowledge from Information
- Explicit vs. Tacit Knowledge
- Differentiating Knowledge Management from Information Management
- The Knowledge Chain
- The Effect of Knowledge Management on Competion
- The End of Reengineering
- The Role of Corporate Memory and Corporate Instinct
- Core-Competencies and Core Rigidities
- The Infocratic Economy
- The Cultural and Organizational Aspects of Knowledge Management
- Human Behavior Challenges
- Building Communities of Practice
- Knowledge Leadership
- The Role of the Chief Knowledge Officer
- Best Practices in Knowledge Management
- Case Studies
- Killer Apps
- The Technology of Knowledge Management
- Four Categories for Evaluating
- The Knowledge Infrastructure
- Building Knowledge Bases
- The Role of Search Engines
- Visualization
- Knowledge Profiling
- Knowledge Directories
- Natural Language Front-ends
- Knowledge Management Solutions
- Intermediation
- Externalization
- Internalization
- Cognition
- Traits of Knowledge Support Systems
- Demonstrations of Leading Products
- Market Analysis
- Market Growth
- The Players
- User Attitudes and Demand
- Buying Trends
- Justifying Knowledge Management
- Specific Costs Benefits
- Return on Innovation
- Return on Time
- The Knowledge-based Response to Global Competition
- Building Middle-office Apps
- Implementing Knowledge Management
- Conducting a Knowledge Audit
- Justifying Knowledge Management
- Opportunities and Obstacles
- Future Directions in Knowledge Management
Course Outline – Part 2
- Defining Corporate Portals
- The Evolution of Portals
- Portals vs. Corporate Portals
- Creating process assets
- The personalization of IT
- Creating a single point of access: the one-to-one view
- The Next Generation of Desktop Computing
- Why browsers and windows are not enough
- Why intranets are not enough
- Web latency
- Intranet chaos
- Receivership-driven intranets
- The Business Case/Justification
- How to calculate ROI on Corporate Portals
Perceived benefits and limitations of Corporate Portals
Key Corporate Portal Concepts
- The Middle Office
The Knowledge Chain
Bridging Knowledge Discontinuity
A comprehensive framework for understanding the entire Portal marketplace
The Four Application Categories
Webcasting, Narrowcasting,
Broadcasting, Corcasting
- The Technology of Corporate Portals
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Understanding the Corporate Portal metaphor
Types of portals
Commercial, Publishing,
Personal, Corporate
The five layers of Corporate Portals architecture
Components of Corporate Portals
Object paradigms for Corporate
Portals
Standards and Architectures for Corporate Portals
- WebDAV (Web Distributed Authoring and Versioning)
XML (eXtensible Markup Language)
DOM (Distributed Object Model)
- Future Directions
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Course Outline – Part 3
- The Role of Documents, Workflow and Document Management
- What are documents?
- Why use document management?
- Why use workflow management?
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Key Concepts of Document Management
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- Document Management Defined
- Real-world DM Issues
- DM on the Web
- Integrated Document Management
- Document Retrieval and Agents
Document Imaging
- Key Concepts of Workflow Management
- Workflow Components
Processes and Subprocesses
Roles
Routing
Tasks
Queues
Databases
Workflow Metaphors
What Designers See
What Users See
Cultural Aspects of Workflow Management
- Workflow Product Frameworks
- Workflow Positioning/Categorization
Workflow and eBusiness
- Role of Related Technology and Standards
- API's and Other Languages
EDMS Standards
- EDMS Market Analysis
- Market Drivers
Market Players
- Market Growth
- Market Drivers
Market Players
- Future Directions in EDMS
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