Knowledge Management
This session provides you with a definitive education on the business and technology issues behind Knowledge Management (KM). It takes you beyond the marketing hype and academic theory of the last several years, to an actionable KM strategy. You will learn what technology can, and equally as important cannot provide. You will explore the cultural prerequisites to a successful knowledge practice, and proven techniques for assessing your organization's propensity and potential for a KM initiative.
Session Highlights
- Key Concepts and Frameworks for Knowledge Management
- Differentiating Knowledge from Information
- Explicit vs. Tacit Knowledge
- Differentiating Knowledge Management from Information Management
- The Knowledge Chain
- How to use Knowledge Management as a Tool
- The End of Reengineering
- Organizational Memory and Group Instinct
- Core-Competencies and Core Rigidities
- The Cultural and Organizational Aspects of Knowledge Management
- Human Behavior Challenges
- Building Communities of Practice
- Knowledge Leadership
- The Role of the Chief Knowledge Officer
- The Dilemma of Incentivization
- The Dilemma of Organization
- Best Practices in Knowledge Management
- Case Studies
- Killer Apps
- Social Network Analysis and Building Communities of Practice
- The Technology of Knowledge Management
- Four Categories for Evaluating the Knowledge Infrastructure
- Intermediation, Externalization, Internalization & Cognition
- Building Knowledge Bases
- The Role of Search Engines, Document Management, Workflow, Portals and other technologies within a KM framework
- Knowledge Profiling; Knowledge Directories; Social Network Analysis (SNA)
- Collaboration
- Justifying Knowledge Management
- Specific Costs Benefits
- Return on Innovation; Return on Time
- Implementing Knowledge Management
- Conducting a Knowledge Audit
- Opportunities & Obstacles
- Future Directions in Knowledge Management