Keynotes and Speakers for ii2006

Abstract:
Delivering On the Promise of KM

It's been over ten years since Knowledge Management (KM) emerged as a new lever for business performance in global corporations. The potential value from leveraging the collective know-how of knowledge workers in the Information Age was clearly a prize worth pursuing. Unfortunately, most companies have failed to deliver on the performance promise of KM. Given the reality of the aging workforce and a "flattened world", time is running out for organizations to tap the wealth of knowledge that exists in the heads of their most knowledgeable workers.

Companies investing in KM continue to put most of their money into technologies that make it easier to search and find information and capture lessons learned. These organizations can now more quickly find relevant content in their company intranets. However, content doesn't deliver performance, people do. These companies have not realized substantial business impact for one reason - they have avoided the daunting people aspects of transferring and applying knowledge. These challenges include the behavior of sharing and receiving knowledge for reuse and adaptation, as well as accessing the tacit know-how and experience that resides in the heads of their workers.

This keynote presentation will make it crystal clear why companies have failed to deliver on the promise of KM and provide practical tools and guidance on what can be done to turn things around. Kent Greenes is one of the few practitioners in the world that has delivered measurable, meaningful and repeatable results from the application of KM across a global spectrum of industries and markets. Examples from the military, government, energy and other leading commercial organizations will be used to demonstrate breakthrough performance and excite you about new possibilities for your own organization.

This is a must see session delivered from the front lines by one of the industry's most successful KM practitioners.

Abstract:
Keynote: The Innovation Deficit

For years now we have been hearing the mantra of cost cutting ring loudly through the hallowed hallways of government and private enterprise. While few of us will debate the merits of delivering anything faster and cheaper, cost cutting alone will ultimately warp our perception of what truly makes an organization great. Greatness comes not from simply reducing costs but from simultaneously achieving growth, which in turn comes from a relentless focus on core competency and innovation. This is where IT and business intersect and where we have the most to learn about how tomorrow's organization will differ from today's.

Globalized, outsourced, knowledge-based and always-on the vision of these new enterprises can be as frightening as it is unfamiliar. Whether we like it or not, welcome it or shy away from it, our choice is less that of acceptance and more a matter of understanding and leveraging these new organizations. Yet, we are only at the beginning
of a long and pronounced shift in understanding and reshaping our view of what technology in business really means and how it will change our world.

So how does this new 24/7 world present us with opportunities for innovation and growth? How does the shift to a services and innovation-based economy, the movement of work to new developing economies, and the tremendous influx of new knowledge help us create the next wave of prosperity within our own organization?

These are clearly questions that weight heavily of every leader's mind.

Join Tom for this dramatic leap into an altogether different look at the future of IT, knowledge management, globalization, and the tools we will use to combat uncertainty, radically alter innovation, and create a new era of global prosperity.

Bio:
Loy works with Fortune 500 Clients to develop and implement strategies that enable improvements in the overall effectiveness and efficiency of IT organizations. He and his colleagues at Perot Systems have developed an approach, Service Oriented Technology Management, to the transformation of IT from a function based organization to one that views itself as a services business. He has also authored an enterprise transformational methodology focused on global performance improvement. He has led engagement teams for Clients in banking, insurance, hospitality, healthcare and technology service industries.

Abstract:
Summary: Focusing on Services can provide an opportunity and rationale for the improvement in the way services are delivered and is a necessary capability for a services organization to be successful. A definition of innovation is to practically apply a creative idea or concept to a business or technical problem or opportunity. This should be part of the mission of a service owner.

Bio:
Joel Alleyne is Chief Information and Knowledge Officer for Borden Ladner Gervais LLP. He is a graduate of the University of Toronto with a Bachelors of Science in Computer Science and a Masters of Information Studies. Mr. Alleyne has worked extensively with clients in professional service, healthcare, insurance, pharmaceutical, finance and government organizations.

He was appointed in 2004 to the Entovation 100 Global Knowledge Leadership Map which includes several global thought leaders and practitioners in the field who play a role in shaping the new knowledge based economy. Joel is Practitioner in Residence at the Knowledge Media Design Institute (www.kmdi.org) - University of Toronto and a faculty member/senior researcher with the Kaieteur Institute For Knowledge Management (www.kikm.org).

Abstract:
Summary: Using a lifecyle approach to portal deployment

Detail: This case study session will look at our Software Development Life Cycle methodology which is the process we use to guide all of application development activities. Our methodology was developed based as a fusion of two different approaches: the North-American approach - mostly driven by specifications and the European approach which is largely user-centered incorporating Participatory Design. We will discuss more specifically the utilization of this approach in the development and implementation of our Corporate Portal which was launched in January 2006 after two years of information gathering, interviews, prototyping, development and testing.

Bio:
Ali Analouei is currently serving as a Lead Media Specialist in the Knowledge Management Division of the GSA's Public Buildings Service (PBS) where he is responsible for enabling KM at PBS. Previously, Ali served in the PBS OCIO where he managed the overall strategy, reengineering and implementation of several mission critical systems. Ali has been with PBS for over 7 years and has served in several capacities including the Acting Division Director of the IT Projects and Planning Division, where he was responsible for enterprise systems. In addition, Ali has been responsible for several critical PBS initiatives including Enterprise Architecture, IT Capital Planning, Information Management and Operational Data Store. Prior to joining PBS, Ali served as the head of Research Group at the Georgetown University and as a Senior Vice President of the International Healthcare Development, Inc., an innovative marketing, medical research and development firm in Northern Virginia.

Abstract:
Summary: Powerful techniques can bring together the financial and operational aspect of the organization with knowledge management.

Detail: It's clear to most people that knowledge management plays a large role in enhancing an organizations knowledge assets. However, while most knowledge management frameworks and techniques focus on the human aspects of the knowledge asset, namely, the people, teams and community networks, most executives are concerned with the financial and operational aspect of the organization. An alternative knowledge management approach is to directly influence the organization's structural knowledge assets by embedding knowledge processes within the critical operational business processes of the organization. Over the past few decades, powerful techniques have been derived in the various disciplines of Systems Theory field to ensure desired output/outcomes are consistently achieved in autonomous and non-autonomous processes in the presence of environmental and other uncertainties. In this session we will closely examine generic processes and discuss where knowledge may be embedded and managed within these processes and will apply proven concepts from the Systems Theory field to show how knowledge management can more effectively support the goal of improving efficiency of business processes. Lastly we will demonstrate this concept using examples from the value chain business processes of the Public Buildings Service division of the General Services Administration.

Bio:
Richard L. Ballard, Ph.D., inventor of advanced semantic technologies and knowledge engineering methodologies. Ballard has received 128 software citations and authored 35 publications and technical reports. While at UC Irvine in the 70's he developed the first artificial intelligence to conceptual learning system. In 1978 he co-founded Apple Education Foundation with Steve Jobs and Mark Makkula, where he began work on semantic web applications in support of educational publishing and game development. In this capacity he represented the micro-computer industry at Congressional Hearings. His research then lead into Star Wars missile defense programs and the development of new architectures to support semantic net and decision management tools for rapid handling of complex judgment issues. Ballard is a lecturer and keynote speaker. UC Berkeley; Ph.D. Experimental Physics, (with highest honors); Fellow NASA Institute for Space Physics, Columbia University.

Abstract:
Summary: Imagine the rigor and complexity of applying KM to the cockpit of an F-18! That's exactly what you'll hear about in this amazing session presented by one of the industries foremost KM scientists and innovators in the area of semantics.

Detail: HUMAN'S answer how, why and what if questions using the conditional reasoning power of theory. MACHINES process information - who, what, when, where and how much facts - but they cannot make sense of these facts without theory. With theory-based semantic software, machines can reason exactly like humans, only with 100s and 1000s of times greater capacity. Any domain of knowledge can be captured (job functions, projects, interdisciplinary knowledge domains) to any level of granularity, while conventional technology barriers of complexity, scalability and interoperability are transcended as knowledge engineers use theory-based tools to create systems that know.

Bio:
Deborah Chen is currently working in the Information Technology Service Department at APL, and is responsible for managing the implementation of enterprise level software applications and COTS products, including the Enterprise Content Management System. She has an extensive background in full life-cycle development of complex software systems and possesses a broad range of experience in relational database technology including database design, development and administration. She has a BS in Computer Science from the University of Maryland and a BS in Pharmacy from the University of the Sciences in Philadelphia.

Abstract:
Summary: In the Summer 2004, representatives from the Information Technology Services Department and Technical Services Department (Library) teamed to direct and facilitate an Enterprise-wide Document Management Needs Assessment project. The steps involved included the collection of enterprise-Wide requirements, the examination of currently known existing document management systems, the evaluation of possible solutions and formulation of recommendations to Laboratory Management.

Detail: Perhaps one of the greatest lessons learned from a ECM project, and the one to be shared in this session shared, is how quickly a seemingly straightforward document management project can legitimately grow into an Enterprise content management initiative. As the team gathered data and compiled requirements, the scope of the project grew. The Laboratory Quality (ISO) workflow requirements needed to be included. Records Management requirements were uncovered. Outdated business processes were identified. The one unifying reality throughout the Laboratory: the requirement for new, improved and reliable tools.

You'll find out how the team identified numerous major drivers for change, ranging from the need to upgrade outdated and unsupported software to complying with regulatory requirements to promoting better information sharing across organizational boundaries. you'll also learn how to identify additional needs to develop a corporate taxonomy, explore enterprise search capabilities, and look ahead towards the future for adding functionality including digital asset management and improving the electronic forms capability.

We will describe how an initial RFI to eight vendors resulted in inviting four on campus to give scripted demonstrations and how we narrowed the field to two, and submitted an RFQ.

The story we want to share is not as much the steps we took to get where we are today, but in the lessons learned:
-the important alignment of IT and Business
-the political and cultural issues we encountered
-the surprises that vendors have in store
-the broad range of internal agendas
-the value of a strong multi-disciplined team
-the understanding of the long-term commitment to a process of continuous improvement

Bio:
Frank Chum, PhD, is Enterprise Architect at Safeway IT, where he is involved with EA methodologies, IT Strategy and Planning, Enterprise Information Architecture and Service-Oriented Architecture. Previously, Frank has architected and implemented enterprise strength mission critical distributed systems and large scale integration of n-tier web-based applications with several Fortune-1000 firms, as well as chief architect to a couple of VC-backed software companies.

Abstract:
Summary: Leveraging Enterprise Information Architecture can make SOA more intelligent and manageable to tackle the challenge of end-to-end business process integration and transformation.

Detail: Information Intelligence deals with enterprise knowledge that is both structured and unstructured data. Information Intelligence capabilities can be organized into components to provide as reusable and callable Information Management Services. Leveraging Enterprise Information Architecture can make SOA more intelligent and manageable to tackle the challenge of end-to-end business process integration and transformation. In this session, you will learn about the incorporation of information intelligence with information management into the larger holistic SOA framework that can help to discover untapped information assets - one of the most important corporate assets. We will examine the services for information intelligence and present an approach of realizing these services in SOA.

Bio:
Mills Davis is Project10X managing director for industry research and strategic programs. Mills consults with technology manufacturers, global 2000 corporations, and government agencies on next-wave semantic technologies and solutions.

Mills serves as lead for the Federal CIO council Semantic Interoperability Community of Practice (SICoP) research into the business value of semantic technologies. Also, he is leading a working group that is piloting Semantic Wikis for Information Management (SWIM). Mills is a founding member of the AIIM interoperable enterprise content management (iECM) working group, and a founding member of the National Center for Ontology Research (NCOR).

A noted researcher and industry analyst, Mills has authored more than 100 reports, whitepapers, articles, and industry studies.

Abstract:
Summary: This presentation reports on the use of Semantic Wikis as a light-weight, easily used, and extensible environment for cross-organizational and community of interest collaboration, knowledge management, and information sharing. Specifically, it reviews current pilot programs in Federal sector where semantic wiki technology is being piloted for collaborative authoring, information sharing, and peer-review.

Detail: Annual spending on IT by the Federal government is approximately $70 billion. Across government agencies, more than 500 thousand websites together with millions of databases, document repositories and file systems. Discovery, understanding, and sharing of information across organizational boundaries, lines of business, and functions present a monumental challenge.

Such difficulties become painfully apparent at times of emergency, such as the Katrina disaster. Approaches to information sharing directed top-down have been tried repeatedly and have failed to achieve the desired result. Rather, shared understanding (semantic interoperability) emerges organically and is sustained through active bottom-up involvement of interested communities.

Bio:
Rick Dove is Vice President of Kennen Technologies and co-Principal Investigator on their DHS-funded proof-of-concept project for Kennen's breakthrough pattern recognition engine. He is also an adjunct Professor at Stevens Institute of Technology in the Systems Design and Operational Effectiveness (SDOE) program, with a research and instructional focus on the engineering of Agile Systems. He is Chairman of Paradigm Shift International and Chairman of The Agile Security Forum. He recently authored "Response Ability - The Language, Structure, and Culture of the Agile Enterprise" and "Value Propositioning - Perception and Misperception in Decision Making".

Abstract:
Summary: A new technology that aids deep data content meaning-analysis and pattern recognition at wire speed has caught the eye of the Department of Homeland Security (DHS). This session will share work-in-process results of a proof of concept test conducted for DHS, which uses a new special-purpose architecture for business intelligence and unstructured search as well as national intelligence and security.

Detail: Today's search applications range from simple document-search, to rudimentary semantic-analysis and data-fusion for business intelligence, to highly demanding applications such as wire-speed intrusion and content filtering. All have serious accuracy problems: too many false positives (indicating relevancy that is not present) and too many false negatives (missing relevancy that is present). The speed penalty from enormous increases in available data to search against is the principal reason why complex pattern recognition schemes cannot be employed to increase accuracy with traditional approaches. The technology discussed in this session severs the link between complexity and speed, providing an engine specifically suited to semantic technology applications. General concepts of the technology and the applicability to content-analysis applications will be discussed as well as in-process performance results from the DHS activity.

Bio:
Ron Dysvick is the CEO of the Triple-i Corporation. Mr. Dysvick is one of the primary visionaries responsible for the creation of Battle Command Knowledge System. His pioneering work in the Knowledge Management field involves the creation of new collaboration, knowledge sharing, and innovation management processes applying Virtual Action Learning Team (VALT) processes and methodologies to structured professional forums. Mr. Dysvick holds an MBA from the University of Minnesota and is currently pursuing a Ph.D. in Knowledge Management. Some of his areas of KM expertise and interest include Strategic Knowledge Management, Knowledge Audits, Social Network Analysis, Six Sigma, and Knowledge Management for Organizational Transformation.

Abstract:
Summary: This presentation will provide seven rules, derived from the U.S. Army's real-world experience in implementing Battle Command Knowledge System that can be of great benefit to those responsible for implementing knowledge systems in complex organizations.

Detail: The most significant challenge in implementing an effective Knowledge Management system is overcoming an organization's social and cultural barriers to knowledge sharing and creation. This challenge is particularly acute in large complex organizations. There is no single way to overcome these barriers.

The Battle Command Knowledge System is one of the largest Knowledge Management Initiatives in existence. It has a community of practice membership of over 80,000 members with over 20,000 active members.

BCKS has established an Army level knowledge management system to support soldiers and leaders in the performance of their respective operational missions. The BCKS and the grass-root efforts converging into it have already saved lives in Iraq and Afghanistan. The BCKS is increasingly well-positioned to transform the Army into a Teaching Organization, one in which everyone teaches, everyone learns, and interactive teaching and judgment interpenetrate all decision-making and task execution.

What Attendees will Learn:

1. How to use an organization's existing behaviors to your advantage when implementing a knowledge management system.

2. How to identify the informal ways that knowledge flows through an organization as opposed to the hierarchal way in which most organizations are structured.

3. How to identify the stakeholders in a knowledge system and classify them into four different categories:
a. resisters, b. bystanders, c. helpers, d. champions.

4. How to establish a core team that will help you develop the critical mass necessary for successful knowledge sharing and exchange.

Bio:
Randy Fix, Director of Automation, has focused on software development of business and engineering systems to support engineering, procurement, and construction projects. He has worked in numerous areas of technology including scientific computing, 3D design, electronic document management, geographical information systems, and knowledge management.

He is currently responsible for the architecture and development of knowledge management portals to support many of Fluor business units. Other areas of responsibility include IT architecture, collaborative computing, and e-commerce. Fix holds a Bachelor of Science in Mechanical Engineering from the University of California at Santa Barbara. In addition he is a licensed Professional Engineer.

Abstract:
Summary: This session will focus on the five year transformation in technology and culture Fluor has gone through to move from good to great in leveraging Fluor's collective knowledge resources.

Detail: To meet the ever-changing technological needs of its customers and to produce the most effective and efficient facilities in the world, Fluor developed a knowledge management environment that allows the formation and facilitation of communities of practice that support project execution and provides a platform for employee professional growth.

In 1999, Fluor set a goal to become the premier provider of knowledge-based services to help meet the increasing demands of its customers, and to produce more effective and efficient facilities. The corporation recognized that its employees formed the core of its knowledge-based services, and that a better ability to link employees in meaningful communities would not only allow them to access/share their collective knowledge, but would ultimately increase customer satisfaction and bottom line results. To this end, Fluor developed a knowledge management capability that allows the company to quickly form and facilitate knowledge communities that address critical customer and project execution issues. The combined capability of technology, people, culture, and intellectual assets, has resulted in Fluor's increased ability to undertake complex projects globally and apply our best engineering, design and construction services to facilities that serve people and communities around the world.

Bio:
With over 25 years experience in a variety of industries, Mr. Gabrick is an industry-seasoned professional in the automation of complex business processes. He has designed enterprise business processes from the ground up in a variety of industries both domestically and internationally, including engineering, financial, manufacturing, and sales. He has significant experience involving multiple intellectual property issues, including litigation. This experience provided a legal education of unprecedented depths, first-hand exposure to the relevant IP issues, and ultimately served to fuel his passion to drive positive change related to IP management, both at the corporate and employee levels. Since founding MindMatters, he has been dedicated exclusively to helping organizations to understand, design, and implement innovation processes that consider the myriad of issues in the enterprise.

Abstract:
Summary: Idea Management is not a new concept. But it is difficult to implement and often requires as much science as it does mandate.

Detail: During the past five years, Perot Systems had made repeated attempts on one of their largest accounts to implement a sustained IM program without success. As a major provider of IT outsourcing, innovation is critical to the success of their company as well as their client so failure was not an option. After carefully reviewing past performance, surveying management and employees and gaining a more thorough understanding of the innovation process, they attempted it again. Nearly a year after launch, the new process is becoming ingrained into their culture. Part of this process has been realizing that idea management is not free. Understanding how much the organization is willing to pay for the rejected idea is a key component in managing the success of IM. Perot Systems will discuss the investment in time, money, and management bandwidth required for continuous success.

Bio:
Marie-Claire Garneau has more than 15 years of experience in Information Technology from which she spent the last 7 years managing the development and implementation of applications for Borden Ladner Gervais LLP across the firm's 5 offices across Canada. She has a Bachelor Degree in Management from McGill University and recently completed two (2) MBAs: one at the Universite du Quebec a Montreal (UQAM) in Information Technology and the other with Paris-Dauphine University in Paris in International Management.

Abstract:
Summary: Using a lifecyle approach to portal deployment

Detail: This case study session will look at our Software Development Life Cycle methodology which is the process we use to guide all of application development activities. Our methodology was developed based as a fusion of two different approaches: the North-American approach - mostly driven by specifications and the European approach which is largely user-centered incorporating Participatory Design. We will discuss more specifically the utilization of this approach in the development and implementation of our Corporate Portal which was launched in January 2006 after two years of information gathering, interviews, prototyping, development and testing.

Abstract:
Summary: Powerful techniques can bring together the financial and operational aspect of the organization with knowledge management.

Detail: It's clear to most people that knowledge management plays a large role in enhancing an organizations knowledge assets. However, while most knowledge management frameworks and techniques focus on the human aspects of the knowledge asset, namely, the people, teams and community networks, most executives are concerned with the financial and operational aspect of the organization. An alternative knowledge management approach is to directly influence the organization's structural knowledge assets by embedding knowledge processes within the critical operational business processes of the organization. Over the past few decades, powerful techniques have been derived in the various disciplines of Systems Theory field to ensure desired output/outcomes are consistently achieved in autonomous and non-autonomous processes in the presence of environmental and other uncertainties. In this session we will closely examine generic processes and discuss where knowledge may be embedded and managed within these processes and will apply proven concepts from the Systems Theory field to show how knowledge management can more effectively support the goal of improving efficiency of business processes. Lastly we will demonstrate this concept using examples from the value chain business processes of the Public Buildings Service division of the General Services Administration.

Bio:
Peter A. Gloor has a unique combination of academic and industry experience. In the academic sphere, he is a Visiting Scholar at the Center for Coordination Science at MIT Sloan School of Management where he leads a project exploring Collaborative Innovation Networks. He is also a Mercator Visiting Professor at the University of Cologne, lecturer at Helsinki University of Technology and a Research Fellow at Darmouth Tuck Center for Digital Strategies. His latest book "Swarm Creativity - Competitive Advantage through Collaborative Innovation Networks" appeared in January 2006 at Oxford University Press. Earlier, Peter was an adjunct faculty in the Department of Computer Science at Dartmouth and a Post-Doctoral Fellow at MIT. He received his Ph.D. in Computer Science from the University of Zurich in 1989.

Abstract:
Summary: Using social networks to build services.

Detail: This session will review an analysis of communication data which we gathered from high school students using different mobile phone services. We applied methods of social network analysis to help a major telecom company learn about trends and trendsetters, and about influencers and their usage patterns in a peer network. This knowledge was crucial to defining a new product and marketing strategy for the company, for example helping the company to decide on the audience for new advertising campaigns, and to whom to give free or subsidized cell phones. Read more at Peter's blog: http://www.swarmcreativity.net/blog.

Bio:
Konstantin is a co-founder of LinkedIn, the world's largest business network with over 5 million users. As VP Marketing, Konstantin is leading the efforts to spread the word about LinkedIn and to educate users about how to advance their career and business through their trusted contacts on LinkedIn. Prior to LinkedIn, Konstantin served as VP of Marketing at Presenter, where he led product marketing, public relations and corporate marketing. Before Presenter, Konstantin was as VP Sales & Marketing responsible for the initial public launch of social
software pioneer Blaxxun. Other executive roles included EVP at Caligari and Project Director of publicly-traded Micrografx. At Beresford Partners, Konstantin helped the CEOs of over two dozen high-tech startups develop their positioning and marketing strategy. He graduated with distinction from Stanford University with a B.S. and M.S. in Engineering. For details, see https://www.linkedin.com/in/konstantin.

Abstract:
Summary: Effective management of social capital is essential to test innovations, to provide due diligence information on potential collaborators and to bring innovation to the market when the noise levels in most markets havrisen to levels where traditional sales and marketing methods either no longer work or become prohibitively expensive.

Detail: As the rate of change speeds up in virtually every area of business (customers, markets, competition, products, channels), innovation is the key to ensure that a company remains viable and produces profitable growth for its shareholders. The Internet and other always-on channels of information distribution have essentially turned most information into a commodity, and you and your competitors are looking at the same information to make decisions. So, competitive advantage increasingly relies on gaining access to closely-held, unpublished information, and the currency of choice for access to this type of information is typically social capital. Tools for managing social capital can accelerate access to closely-held information and also ensure access to a more diverse set of information, which has been shown to be an essential driver of innovation.

Bio:
Ralph Hodgson is the co-founder of TopQuadrant, a company that specializes in Knowledge-based systems. He has over 25 years experience in the United States and internationally in enterprise systems design, consulting, software development and methodology development and deployment. Prior to starting TopQuadrant in 2001, he held executive consulting positions at IBM Global Services where he was a founding member of Portal Practice and Object Technology Practice. Prior to IBM, He was European Technology Director, founder and Managing Director of Interactive Development Environments, which was an international CASE tools vendor. Between 1996 and 2000, he organized the OOPSLA workshops on "System Envisioning". He is a published author and a frequent speaker at conferences. Recent books he has co-authored are "Adaptive Information" published by John Wiley in 2004 and "Capability Cases: A Solution Envisioning Approach" published by Addison-Wesley in July 2005.

Abstract:
Summary: How to use capability cases to build your innovative capability.

Detail: Innovation happens in the creative interplay of solution ideas with the uncovering of business challenges, possibilities and opportunities. Clarity on the business situation comes from understanding forces, challenges and the desired results of stakeholders. Ideas about what to do and what to build can be sparked by known and envisioned solution stories (using scenarios) that convey the business case of "interesting" capabilities. We call these "Capability Cases" - patterns for expressing capabilities grounded in defined business situations - building and using these cases is the focus of this session.

Think of Capability Cases as patterns for requirements discovery. Following in the tradition of software development, where design patterns raise the quality, repeatability and predictability of software design, Capability Cases act as catalysts for innovation - supporting "design by analogy". Managing knowledge about these different aspects of innovation has led us to develop a knowledge architecture for representing capability cases. Using this knowledge architecture and semantic technology infrastructure, an enterprise has the tools to capture important information about innovation.

The session will describe how we use ontology's for structuring a knowledge base of industry and technology forces and trends, organizational challenges and capabilities to express solution ideas. The session will be illustrated with examples of projects that have used Capability Cases to arrive at innovative solutions.

Bio:
Dan Keldsen has been with Delphi Group since 1994 and is a Senior Analyst, Consultant, as well as the Chief Technology Officer. His job is to evaluate and implement new technologies to streamline Delphi Group's efforts in fulfilling client and employee information and technology needs.

Dan Keldsen is well versed in the technologies and issues associated with developing and managing information on the Web, security systems (encryption, filtering, firewalls, intrusion detection prevention, managed services, vpn) and "human" security issues, spam-filtering, dynamic system interfaces, content creation/management, performance measurement methodology, web and network analytics, content distribution networks, distributed systems, collaborative commerce and encryption issues. He has more than fifteen years of experience in Internet use and technology and has for close to two decades been involved in multimedia creation and management.

As an instructor he has led a number of Delphi Institutes over the years on Intranets, Extranets, and Business on the Web, the Proving Ground on Information Architecture and Taxonomy, as well as specialized tutorials such as Document Management on the Web.

He holds a SANS GSEC certification - specializing in Security Management Systems - completed in early 2003, and is on the advisory Board for the SANS GSEC program. He is also a Member of the Usability Professionals' Association and The Information Architecture Institute (previously AIfIA (Asilomar Institute for Information Architecture)

Abstract:
Summary: Social networking is not just for the technophiles. It is fast becoming a tool for the masses

Detail: To many, social networks and social networking via technology are a new phenomenon, and largely relegated to the realm of the unemployed, the fringe, or the Silicon Valley "wired" set. But Social Network interest stretches back to the 1920s and 1930s, and more recently has experienced a third wave of renewed interest, and is being utilized to competitive advantage in both small and large organizations. We'll review what transpired up to the last wave of 2003/2004, and what has happened more recently as a side note to "social software" such as blogs, wikis, etc..

Bio:
David started his professional career as a lawyer having gained a Law Degree from Oxford University. After qualifying and practicing commercial law for 6 years with a London firm of solicitors, he joined Investment Insurance International in 1980, a political risk insurance broker, now part of the Aon Group. After 5 years and being the European Sales Director of the broking firm, he joined Bank of America to match insurance with banking facilities to create non-recourse finance solutions for trade and investment.

In 1990, he was invited to join ABN AMRO to set up a Structured Trade Finance team - and has managed various departments in ABN AMRO London, including Correspondent Banking and a Euro Consultancy.

Currently he is responsible for Knowledge Management, Communication and the relationship with the Law Panel for the Legal Department of ABN AMRO. A recent achievement has been the creation of a specialist expertise management and business solution facility serving the Global Legal and Compliance departments of the Bank.

Abstract:
Summary: How to accelerate the transformation of Knowledge Management from Business Support to Solution Provider

Detail: An in-the-trenches, jam packed look at how increasing Global Banking demand for KM is impacting revenue creation and retention. You'll learn first hand about:
- The need for KM to become pro-active for investment bank product evolution
- Demand for KM to move up into the business generation zone
- How to use KM to safeguard revenue
- External legal and regulatory pressure for KM to change gear
- Lessons learned from 2000-2005 global crises
- Challenges for KM in banking
- Discovery of cross-industry collaboration techniques
- Limitations of current KM theory and practice
- How to break through the Enterprise Search ceiling
- Overcoming passive search
- Unexpected bonus of KM adaptation to solve chaotic IT architecture
- How to integrate KM into business flow
- Compliance risk reduction techniques
- How to Create secure external partner KM sharing
- Future demands on KM for automated intuition

Bio:
Bradford Kirkman-Liff, Professor, School of Health Management and Policy, W. P. Care School of Business, has workd with Banner Health for the last three years on the knowledge management aspects of Care Management and is now examining the Care Transformation effort at Banner Estrella.

Abstract:
Summary: Find out how Banner Health, one of the largest non-profit health systems in the US with 20 hospitals, has embarked on the design, from the ground up, as a paper-light hospital. Banner has already completed one franchise facility to serve as the testbed for the design for all future Banner Health facilities.

Detail: Banner operates with an electronic medical record, computerized physician order entry, entirely digital radiology and imaging services; paperless pharmacy systems; and robotic laboratory services, among other innovations. You'll see how patient data has been used to embed clinical knowledge into the information processes. This includes data warehousing, data mining, collaboration tools, knowledge management tools, and clinician interactivity with embedded knowledge. Software from a variety of vendors Cerner, Care Science, Business Objects, and many others have been brought together to create this radically new approach to care.

Bio:
Dr. Sam Kogan has been president & COO of GEN3 Partners since December 2003 and is in charge of the firm's daily operations. He has been in innovation consulting for more than 25 years and has extensive experience in scientific research and development, having led research programs at ICI and Plastpolymer Corp.

Before joining GEN3, Dr. Kogan was chief operating officer and co-founder of Pragmatic Vision International. In addition to overseeing the firm's operations, he also helped develop client management strategies in the U.S., Europe and Pacific Rim. Prior to co-founding Pragmatic Vision in 2000 he was director of innovation consulting services at Invention Machine Corp. He managed more than 100 projects and conducted innovation training seminars for a wide range of international companies. He has a Ph.D. in material science from Institute of Macromolecular Science, Leningrad, Russia and an M.S. cum laude in applied physics from Polytechnic University in Leningrad. Dr. Kogan is the author of more than 50 articles and patents. He is also a certified TRIZ and Six-Sigma specialist. Kogan speaks frequently on the evolution, revolution and transformation of innovation and product development processes.

Abstract:
Summary: The ability to generate breakthrough product concepts and new manufacturing processes that make existing products more competitive increasingly depends on how companies manage knowledge.

Detail: Innovation is moving form and art form to a science. This session will show you how to do that and how other companies already have. For example, in an era of soaring patent infringement and litigation, managers creating new products must identify ways to legally circumvent patents, alternative methods of achieving a product's technical capabilities if current patents stand in the way. In coming up with new ways of producing existing products, many high-potential manufacturing techniques can be found in other industries. But these techniques cannot be found unless managers have a way of identifying by the functionality they achieve, not their technical specifications.

Abstract:
A keynote unlike any you've ever attended. Most panel discussions lull you into boredom with monotonic talking heads. Not here. Take a bit of Jerry Springer, add just a touch of Geraldo, throw in a group of opinionated industry leaders, and finish it off with attendees eager to get answers and you get the idea behind this keynote panel. You will lead the discussion through the many questions that you need answered, while Tom Koulopoulos, Delphi President, turns up the heat for our panel of industry leaders.

Abstract:
Wrap up your ii2006 experience with an open discussion with Delphi's thought leaders. We'll recap the high points of the events content, provide some added perspectives on the many sessions and keynotes and engage you in a dialog to make sure you leave with the answers you came for.

Abstract:
Join Tom Koulopoulos, Perot's CTO and EDS Fellow Jeff Coulter and Chief Medical Officer Richard Pico for a lively round table discussion about the topic of innovation. This will be an open forum for discussion and interaction. Bring your questions and experiences. Tom will review some of Delphi's latest innovation research and you will hear about the perceptions and opinions being formed around the methods and approaches to innovation. If you're looking for wishy-washy talking heads skip this session - these folks are anything but on the fence! Come prepared with the tough questions and we promise you will leave with answers - although they may not always be the ones you were hoping for!

Bio:
and one of the original founders of the California IPv6 Task Force. The California IPv6 Task Forces operates under the Global IPv6 Forum and the North American IPv6 Task Force. He is the founder of the SAIA ( Sacramento Association of IPv6 Adopters ).

The International Fellowship of Digital Technology Rotarians is an organization that geof founded by uniting Rotarians from over 12 different countries on four continents. Among other things, one of its objectives is to bring affordable, secure, broadband, wireless Internet connectivity into the hands of the world's 6.5 billion people.

Abstract:
Summary: This session will highlight key points that are important to understand as networking evolves to the New Internet Model. The session will also depict how users can prepare for this emerging network deployment model.

Detail: Topics to be covered:
- Analysis of the end-to-end networking model.
- IPv6 operational benefits for the end-to-end model.
- IPv6 transition methods and requirements.
- Mobility and Security within the end-to-end model.
- Deployment stages for the New Internet model.

-The emerging technology requirements for always-on ubiquitous computing, seamless mobile roaming, and a more secure network environment, as three examples, cannot be met today with the current Internet or pervasive networking models deployed. The original Internet model called for end-to-end capability and networking, in the last decade for many reasons that model was lost. A critical factor to restoring the end-to-end model is the Internet reference model layer 3 components, where IPv6 will replace IPv4. The IPv6 Forum and NAv6TF have become world renowned subject matter experts for IPv6 and the restoration of the end-to-end model. In addition these two bodies have also determined the deployment technology requirements and paradigm shift required to support the New Internet Model. The speaker is a member of the NAv6TF, which is a subchapter of the global IPv6 Forum (www.IPv6Forum.com).

Bio:
Brendan is the former global head of distributed computing engineering at one of Perot Systems largest financial services clients. For the last 10 years, Brendan has managed systems engineers and developers in a highly competitive technology environment where innovation have been a key differentiator. For the last 2 years, Brendan has overseen ICON, the Perot Systems innovation program at his client. Currently, Brendan is employed as a senior IT executive at a fortune 100 company based in the Phoenix area where he resides with his wife and 2 children.

Abstract:
Summary: Idea Management is not a new concept. But it is difficult to implement and often requires as much science as it does mandate.

Detail: During the past five years, Perot Systems had made repeated attempts on one of their largest accounts to implement a sustained IM program without success. As a major provider of IT outsourcing, innovation is critical to the success of their company as well as their client so failure was not an option. After carefully reviewing past performance, surveying management and employees and gaining a more thorough understanding of the innovation process, they attempted it again. Nearly a year after launch, the new process is becoming ingrained into their culture. Part of this process has been realizing that idea management is not free. Understanding how much the organization is willing to pay for the rejected idea is a key component in managing the success of IM. Pert Systems will discuss the investment in time, money, and management bandwidth required for continuous success.

Bio:
Gary is a graduate of Rutgers College where he earned his BA in Business Administration and Computer Science. His MBA work in Marketing and Finance was completed at the Johnson School, Cornell University. After graduation he began a career in marketing with Procter and Gamble and moved through management positions with Frito-Lay, RJR Nabisco and Gillette. His innovative approach to marketing created over $1 billion in incremental revenue for the brands under his management.

Gary career progressed to consulting, working first in his own startup, an incubator for software and hardware start-ups. He later led the e-Business Practice at Computer Sciences Corporation where he worked on business model development, strategy and consumer value programs for consumer and industrial clients. He then became a Vice President and Officer for A.T. Kearney where he led the Eastern Regional Practice. His engagement work focused on Outsourcing, Enterprise Strategy and Margin Improvement.

Recently, he relocated from the East Coast to the Bay Area and founded Cardinal Point Consulting, a firm that provides guiding direction for high technology clients.

Abstract:
Summary: This session will describe the evolution of a post BPO organization relative to the role and responsibilities, strategic directive and value contribution of the Knowledge Team.

Detail: Knowledge teams are comprised of those strategic and leadership positions remaining after administrative headcount is transitioned to an outsource partner. Knowledge teams focus their strategic efforts on innovation and have a portfolio of knowledge management tools.

Post BPO organizations are lean and rely on a comprehensive knowledge system to enable their work. In the case of a major U.S. automobile manufacturer, the finance function dropped from nearly 3,500 people to just 75 people, the balance being assumed by the outsourcer. The 75 person Knowledge Team contributed to driving sales revenue during an economic downturn by creating innovative financial purchase options for the company's customers. Their analysis tools included a 225 KPI dashboard, OLAP tools for mining sales, margin and cost information from the outsourcer's data warehouse, and Project Management Office processes that facilitated continuous improvement.

This session will provide an overview of the organizational evolution and the management tool set required to empower an innovative post BPO function.

Bio:
Greg Pepus is a 20+ year technology development and management veteran. He is a graduate of University of Florida (Bachelor of Science-BA/economics) and a graduate of George Washington University. (MBA/ISM) He spent 14 years in consulting focusing on IT systems, architecture and design -serving the banking, insurance, finance, semi-conductor, energy, telecommunications, transportation and gov' sections. His customers have included IBM, Lotus, Intel, Motorola, Citicorp, Bank One, Barclays Banc, American Express, Royal Dutch Shell, AT&T, FBI, CIA, US Treasury, US Postal Service, City of London UK, City of Phoenix World Bank and IFC and many others.

Mr. Pepus' areas of technical expertise includes knowledge management/artificial intelligence, automated agents, collaborative technologies, high fidelity document retention, middleware, federated search, natural language processing, machine translation, automatic document clustering and categorization, expertise identification and automatic capabilities profiling. He has extensive experience writing for technology publications and has written a book on collaborative web technologies.

Mr. Pepus has worked for In-Q-Tel, Inc. for the past four years. He has been a Visionary Solutions Architect for In-Q-Tel's technology team, responsible for identifying new and leading edge technologies which might be useful to the CIA and the Intelligence Community. Just over three years ago he was asked to lead a new initiative within In-Q-Tel providing technology and business outreach to the federal systems integration community. As Director of Federal Outreach he works with the federal systems integrator community to keep them informed about In-Q-Tel's investments finding new opportunities and areas of interest in the Intelligence community and the federal government for In-Q-Tel's portfolio of companies.

Abstract:
Summary: How do you search the other 90% of your information which is rich in multimedia?

Detail: Open source information is a huge concern for commercial enterprise and government alike. The vast majority of that information is unstructured text, images, multimedia audio and video as well as geospatial information. This session, presented by a leader in intelligence, government and private industry, will focus on practical approaches, technologies and tools for finding the answers and information you need no matter what type of data you are dealing with (i.e. text, database, images, audio, video, geospatial etc.).

Bio:
Ross Rabin recently joined Ocimum Biosolutions as Product Manager, Bioinformatics and Research Services, leveraging six years experience as a Sr. Bioinformatics Consultant at Invitrogen/InforMax and Infotrieve, focusing on software solutions and needs assessment for biotech and pharma. Before becoming a software consultant, Ross worked in drug discovery research on virology, immunology and oncology targets as a Senior Scientist at NeXstar/Gilead. His dissertation on bacterial gene regulation elucidated a novel two-component regulatory system with dual sensors and dual transcriptional regulators controlling anaerobic respiration. Ross has a Ph.D. in Microbiology from Cornell University, a Post-Doc in Drug Discovery, a BS in Biochemistry and Molecular Biology from the University of California, Santa Cruz and a BA in Philosophy from Colorado College. Ross currently resides in Castle Rock, Colorado where he enjoys the mountains as well as the nearby Denver city life with his spouse Angela Arkin and their four dogs.

Abstract:
Summary: Laboratory Information Management Systems (LIMS) has been an emerging technology with great promise, for well over a decade. However, promise has exceeded delivery

Detail: A number of issues have plagued enterprise data-centric solutions in many fields: monolithic, inflexible software has required extensive custom code development to meet customer requirements. Ocimum Biosolutions has taken a 21st Century approach to LIMS by creating a software platform called Biotracker that supports flexible yet extensible data management driven by scientific workflows rather than a monolithic database architecture. In this session, you will learn how to build a flexible LIMS platform. In addition, we will outline specific scientific workflows obtained directly from our target market that we used for a top-down approach. You will also hear about case examples of support for an automated DNA sequencing workflow for the National Research Council of Canada that enables enterprise data management, search and collaboration in an eRandD environment.

Bio:
Hadley Reynolds directs the research program at Delphi Group, Boston, MA, a Perot Systems Company. His practice focuses on the convergence of technologies that is transforming the digital workplace for today's knowledge workers. He is the author of frequently quoted original research reports as well as widely published articles in the areas of information intelligence, search, content management, the knowledge practice, business process management, and the operations challenges of moving business online.

Mr. Reynolds brings over 25 years of industry experience in enterprise software and information systems development to Delphi Research and the thought leadership practice at Perot Systems.

Abstract:
Summary: New technology based on search indexing approaches is making it possible for business managers to gain new insights about the condition of their business operations by examining information that has simply been overlooked in the past.

Detail: Where today's business intelligence has been restricted to highly structured data elements and sources, tomorrow's will incorporate suggestive areas of unstructured and semi-structured information as well. This session will examine what firms can accomplish in the area of integrating text analytics and data analytics, integrating new techniques with more traditional business intelligence approaches, and creating quality dashboards and process-aware interaction interfaces that support a shortened time-to-response for emergent problems for products, services, brands and even firms. The presentation will review a number of new software approaches, focus on the contribution of domain knowledge to the effectiveness of intelligence solutions, and highlight major changes on the horizon for some of the largest players in the industry.

Bio:
Jack led business initiatives during twenty years in GE and ten in Honeywell. Then assisted more than 30 high tech startups and turnarounds including the IBM Object Technology Practice, the Edelbrock Corp. He is sole proprietor of Innovation Management, Co-founder of Kennen Technologies LLC, co-chair of the Intelligent Enterprises Working Group in the International Council On Systems Engineering. Additionally he associates with the Systems Dynamics Society, the American Association for Artificial Intelligence, the International Society for Performance Improvement, the Chaordic Commons and several knowledge management initiatives. He earned a BA, Physics, Emporia State College, Kansas, and continues formal education in systems, innovation and management.

Abstract:
Summary: A key success factor in the intelligent enterprise is situation awareness. Situation Awareness amounts to, knowing the fidelity of management's common mental model with respect to the actual condition of the enterprise both external and internal.

Detail: Phil Crosby often warned. "As the business grows management finds it increasingly difficult to know what is happening and practically impossible to know what is not happening." Peter Drucker was hopeful that in its second half-century the IT industry would provide help to management as it did to clerks in the first 50 years. The recent interest in information intelligence enabled by taxonomies, and ontology's and in enterprise architectures leads toward static sense making. But static models inevitably misinform. The rest of the story is dynamic sense making in which enterprise form and function are fused into estimates of emergent behaviors and dynamic limits. This presentation describes early work in dynamic sense making including teleonomics and human social dynamics factors. By 2008 any manager not adept at dynamic sense making will feel highly uncomfortable competitive pressure from those who are.

Bio:
Sameer Sharma is the principal architect for application development and platforms for the Chief Technology office (CTO) of Lockheed Martin Corporation. He has over 16 years of industry experience, having designed, developed, installed and maintained custom software solutions for various corporate entities all across the US. He specializes in data driven programming, Business Intelligence, data transformation and integration and SOA. Sameer has a Bachelors degree in Bio-Medical Electronics and a Masters in Software Engineering.

Abstract:
Summary: For Business Intelligence to work well it needs to be exposed as a we service so that it can interact with other enterprise and BI resources. The result is that your BI reports become living assets of the enterprise.

Detail: The central idea behind this innovative approach is that tasks which would require complex manipulations of data can be replaced with an appropriately formatted BI report exposing functionality as a standards based web service. This sort of a BI report is now transformed into a software component and can participate in not just one but a multitude of integration projects thus fostering the concepts which are the central tenets of the SOA namely:

1. Standardized vendor neutral method for the reuse of business processes or logic
2. Location and implementation transparency in terms of the software components being reused

Further, the ability of a BI report to consume a Web Service at runtime or view the Web Service as just another source of data/information, permits the concept of real time information aggregation, Knowledge Management (KM) and assists in the move towards the realization of a powerful new capability (Intelligent Agents) for tracking and managing the performance of ongoing business processes and activities in real time.

In support of this innovative concept, I conceived and developed a prototype which demonstrates this approach. A number of pilots were conducted and numerous business units on various projects are in the midst of adopting this approach into production. Lessons learned and best practices will be shared.

Bio:
Martin Svestka is a senior content modeler at National Instruments, a technology pioneer and leader in virtual instrumentation. Prior to joining NI in 1999, he worked as an information analyst for an Oracle system integrator. At NI, Martin is responsible for providing companywide standards and services for enterprise metadata used in Web applications, internal applications, and NI Products. Martin evangelized and managed several projects to improve data quality, architecture and efficiency of various metadata-driven solutions at National Instruments. He has contributed to virtually all areas of ni.com, resulting in a better user experience for ni.com visitors and increased operational efficiencies.

He earned his Masters degree in Technical Cybernetics from Czech Technical University in Prague.

Abstract:
Summary: This presentation will explore problems faced by taxonomists, content modelers and information architects within National Instruments in implementing and leveraging consistent content categorization.

Detail: The session provides an overview of systems, approaches and concepts used to successfully address metadata and taxonomy issues, without fundamentally changing existing infrastructure. It will also focus on leveraging the consistent categorization for improving customer experience, reducing cost of ownership and increasing IT efficiency. Our experience and achievements in this area are ranked very high when working with external vendors or consultants.

Bio:
Judith Theodori is currently working with the RE Gibson Library and Information Center at APL, managing the Enterprise Information Section. The Enterprise Section works with the organization and dissemination of internally generated information and is responsible for Content and Knowledge Management initiatives throughout the Laboratory. Judith also serves as the Laboratory Quality Document Manager. Judith's background includes nearly 20 years experience in database design, intranet content management, information architecture and document management. She has a BA in Labor Relations from San Francisco State University and an MLS from CUNY Queen College.

Abstract:
Summary: In the Summer 2004, representatives from the Information Technology Services Department and Technical Services Department (Library) teamed to direct and facilitate an Enterprise-wide Document Management Needs Assessment project. The steps involved included the collection of enterprise-Wide requirements, the examination of currently known existing document management systems, the evaluation of possible solutions and formulation of recommendations to Laboratory Management.

Detail: Perhaps one of the greatest lessons learned from a ECM project, and the one to be shared in this session shared, is how quickly a seemingly straightforward document management project can legitimately grow into an Enterprise content management initiative. As the team gathered data and compiled requirements, the scope of the project grew. The Laboratory Quality (ISO) workflow requirements needed to be included. Records Management requirements were uncovered. Outdated business processes were identified. The one unifying reality throughout the Laboratory: the requirement for new, improved and reliable tools.

You'll find out how the team identified numerous major drivers for change, ranging from the need to upgrade outdated and unsupported software to complying with regulatory requirements to promoting better information sharing across organizational boundaries. you'll also learn how to identify additional needs to develop a corporate taxonomy, explore enterprise search capabilities, and look ahead towards the future for adding functionality including digital asset management and improving the electronic forms capability.

We will describe how an initial RFI to eight vendors resulted in inviting four on campus to give scripted demonstrations and how we narrowed the field to two, and submitted an RFQ.

The story we want to share is not as much the steps we took to get where we are today, but in the lessons learned:
-the important alignment of IT and Business
-the political and cultural issues we encountered
-the surprises that vendors have in store
-the broad range of internal agendas
-the value of a strong multi-disciplined team
-the understanding of the long-term commitment to a process of continuous improvement

Bio:
Lt. Col. Tigges entered the Air Force in 1986 as a distinguished graduate of the Reserve Officer Training Corps program at Pacific Lutheran University in Tacoma, Washington. He has served in a wide range of assignments at both unit, headquarters, and a joint levels which have included providing humanitarian relief to the Kurds in northern Iraq and commanding the 341st Contracting Squadron at Malmstrom AFB, Montana. Since 2002, he has been stationed at the Pentagon and is currently the Director of the Headquarters Air Force Continuity Division.

Abstract:
Summary: A look at how the Air Force has transformed its approach to achieving continuity of operations in a post 9/11 world.

Detail: This session will use Malcolm Gladwell's book Blink!, John Boyd's Time-based Theory of Conflict, and the doctrine of the Air Operations Center to weave together a construct for improving intuitive decision-making. The session will use real-world examples from the 9/11 attack on the Pentagon and case study of how the Air Force has re-oriented and re-designed an information system for addressing the NO WARNING threat of modern terrorism.

Bio:
Vince Vaccarelli has managed various marketing research functions within Xerox since 1973. He managed the marketing research that identified the then-latent demand for distributed computing, desktop software and the mouse, local area networks, laser printing, word processors, and
facsimile. Since then, Vince has managed the Xerox corporate marketing research services organization, Xerox Business Research Group (XBRG), which conducted the original research that guided the development of Docutech, Document Centre, iGen3 publishing systems, and Xerox Global
Services, among many other Xerox products, services, and marketing strategies.

XBRG has been recognized in 27 benchmarking studies, including those of the American Productivity and Quality Center. XBRG was also recognized as a "World-class Function" by the Malcom Baldrige National Quality Award committee.

Vince holds a BA from Monmouth University in Psychology, and a MA (MCL) from Farleigh Dickinson University in Industrial Psychology and Marketing. He has had special training in Neuro-Linguistic Programming, group interviewing, decision analyses, multivariate analyses, and Six Sigma, among other specialties.

Abstract:
Summary: Customer surveys do not provide the insight you need. Here is another approach.

Detail: Traditional customer satisfaction surveys can be dissatisfying for everyone involved, especially the customer. Typical distortions, deletions, and generalizations can disconnect company actions from customer requirements, but give the false impression of improvement, showing the forest while overlooking the trees. Xerox has developed an apparent solution to such problems.

Bio:
Judy Van Norman, MS, Vice President, Care Transformation, Banner Health. Ms. Van Norman is responsible for the integrated effort of rapid process redesign, cultural change, implementation of multiple information systems and their integration, and performance measurement and feedback.

Abstract:
Summary: Find out how Banner Health, one of the largest non-profit health systems in the US with 20 hospitals, has embarked on the design, from the ground up, as a paper-light hospital. Banner has already completed one franchise facility to serve as the testbed for the design for all future Banner Health facilities.

Detail: Banner operates with an electronic medical record, computerized physician order entry, entirely digital radiology and imaging services; paperless pharmacy systems; and robotic laboratory services, among other innovations. You'll see how patient data has been used to embed clinical knowledge into the information processes. This includes data warehousing, data mining, collaboration tools, knowledge management tools, and clinician interactivity with embedded knowledge. Software from a variety of vendors Cerner, Care Science, Business Objects, and many others have been brought together to create this radically new approach to care.

Bio:
Denman Wall is the Director of New Media at the American Society of Mechanical Engineers (ASME). Joining ASME's staff in 2000, Denman oversees and directs the ASME.ORG Web site while supporting ASME's continued growth and development in the online publishing arena. In his capacity as Director of New Media, Denman acts as Managing Editor of ASME.ORG, facilitating and directing an Editorial Board consisting of ASME Business Staff whose departments contribute to the overall Web site presence. Additionally, Denman serves on, supports and leads several internal teams that nurture the growth of the society's total Web presence. Recently, Denman has helped to implement several new technologies at ASME, including a new Content Management System and the Vivisimo Search Engine. Prior to working at ASME, Denman was an Information Technology Manager at the JCC Association, where he built and deployed that organization's Web presence. Denman was born and raised in southern Louisiana. He has a degree in fine arts from Louisiana State and a Masters in Fine Arts from University of North Carolina, Greensboro. He resides in New York with his wife, Monica and 3-year-old son, Ryan.

Abstract:
Summary: Learn how an organization with 45,000 web pages made the jump to next generation search.

Detail: In 2001, ASME integrated a search engine solution as an "early adopter" of integrated web site search. The integrated search allowed us to combine search results from multiple ASME web sites into a combined search resource. As ASME's web traffic and content increased, their users required a quality search engine for asme.ORG. They needed a search feature that was flexible and scalable for the entire enterprise. Including product and content pages, ASME's total web site presence easily exceeds 45,000 public-facing pages. What's more, ASME had come to the point where most of its web content, products and services are contained within Content Management databases that are exposed to the public through web pages. With the demand for better search, a tremendous growth in searchable content, and traffic, ASME had to move from their "early adoption" search implementation. Find out how ASME staff conducted a review of search engine vendors, comparing their capabilities, price and features.

Bio:
Ronald Weissman is a partner at Apax Partners and has more than twenty-five years of high-technology experience. His focus is on U.S. and cross-border investment opportunities in software, networking and business service technologies. He has served as advisor to or board member of many Apax Partners portfolio companies including, BlueArc, Bristol Technology, Centerbeam, Composite Software, Confluent Software, HAL Knowledge Systems, Icarian, INEA, Lexiquest, Mesh Networks, Milcom Technologies, Planview, Promethean, Solid Information Technology, and Visalign.

Ron has published and lectured extensively on software trends and was one of three industry leaders profiled in PriceWaterhouseCooper's 2003-2005 Technology Forecast. Active in the venture-capital and high-tech communities, he is an advisor to Stanford University's Center for the Quantitative Study of Society (SQSS), The Entrepreneurs Foundation, the VC Task Force, the Golden State Capital Network and BASEX.

A member of Phi Beta Kappa and a Fulbright Scholar, he received his BA, MA, and Ph.D. degrees from University of California, Berkeley He is an overseer of the University of Pennsylvania Libraries and an associate trustee of the university. He is also a member of the San Francisco Opera's Medallion Society and a member of its Corporate Council.

Abstract:
Summary: This session will describe key changes in, and the market for information intelligence from the viewpoint of an experienced investor with deep roots in the text analytic industry.

Detail: Dr. Weissman is a Partner at Apax Partners, one of the world's largest venture capital firms. Weissman came to Apax from Verity, where he was VP of Worldwide Marketing and Corporate Development. He has published extensively on software trends and has been an advisor to many public and private companies, including Apple, Active Software, Microsoft and many departments of the US government. He was one of three industry leaders profiled in PriceWaterhouseCoopers Technology Forecast, specifically for his views on the evolution of the information intelligence market. In this session he will share his views on the future of text analytics and tomorrow's cutting-edge business intelligence applications and the opportunities and challenges facing market participants.